At The Hub Terminus Limited (THL), we embark on a mission to
revolutionize order fulfillment for businesses. Our
comprehensive and tech-driven solutions are crafted to empower
businesses of all sizes, providing a seamless pathway to
growth and success. With a commitment to reliability,
efficiency, and a customer-centric approach, THL transforms
the logistics landscape.
REACH OUT
Empowering Businesses for Seamless Growth
We aim to help businesses across the world succeed, grow and expand their operations
The Hub provides you a variable cost model for your fulfilment, thus eliminating hypothetical fixed costs, reduces risk, faster processes, improves your cash flow and guarantees you retain most of the revenue generated by your business.
Safe package
Optimized Operations
Low Cost Shipping
24/7 Support
Customer Stories
At THL we are with you every step of the way
THL has been an invaluable partner in our growth journey. Their seamless order fulfillment services and commitment to excellence have significantly contributed to the success of our brand. We highly recommend THL for their reliability and customer-centric approach
Working with THL has been a game-changer for us. Their flexible storage solutions and efficient package distribution have allowed us to streamline our operations and reach new markets effortlessly. THL is the partner you need for scalable and reliable logistics
THL's consulting services have provided us with strategic insights that have proven instrumental in our business development. Their industry expertise and tailored recommendations have helped us stay ahead in a competitive market
Frequently Asked Questions
Shipping
Receiving
Billing
Tracking
Fulfilment
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Can I reroute my package while in transit?
Packages can be rerouted in transit at a cost, as an amount has been used in
getting it to its initial destination. However packages that have been consigned
but not dispatched can be rerouted for free.
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Will my customers get e-mail notifications of my package progress status?
Once your order has been shipped, email or sms alerts will be sent to your
customers. However, details of your transactions will be available on your THL-
OMS dashboard.
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How do I know when an order has been shipped or delivered?
Status of your package movement will always be available on your THL-OMS
dashboard
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How do I change the address on my package?
Once the package does not have a “Shipped” or “In-Transit” status, kindly select
the order in question and click “Edit” within the shipping section and edit.
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How do we notify THL when we are sending inventory to the warehouse or when
we require pickup?
There are different options to do this:
1. Upload your orders unto the THL-OMS
2. Send an advance Shipping Notice
3. Send an email
o Request Pickup
o Call your Success Manager
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How long does it take my order to go out after you have received a distribution
list?
Provided the delivery details are correct and there is available stock, your order
will be shipped SAME DAY
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What if my order is lost or damaged?
If we send an order on your behalf and the shipment is lost or damaged, we will file a
claim for you, as all our carriers offer insurance for the service level chosen and the
loss is reported before the window to file closes.
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How can I ensure that the entire productI sent was received correctly
Once your product arrives at our warehouse, it goes through a comprehensive receiving process. The quantities and product information are checked and verified against the provided packing slip. Any discrepancies are promptly reported to your Success Manager who will contact you directly to remedy any order inconsistencies. Product weights are taken and recorded in our system to ensure that the right postage is applied to each of your orders. Each product received is recorded in our receiving logs for quick reference.Once the product is received completely, the product is placed in its designated storage location and the product quantities are added to the THL-OMS dashboard inventory page, which provides real-time inventory management information.
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What are your receiving requirements?
Pallets should be sized no larger than 48” x 40” x 48”.Pallets exceeding these measurements will be broken down to the appropriate size, increasing the receiving time. Organize product by lot number, do not mix different products or lots together. Ensure pallets are properly wrapped and banded to safeguard against damage. For non-health and beauty products, please ship in appropriate size boxes. Receiving time and fees will increase if theReceiving Team has to re-box the whole shipment or use our stock boxes to store the product.
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How long does it take to receive a shipment?
At THL it takes about 15-30 minutes to receive a single pallet (depending on the package size. Receiving a shipment begins the moment we begin the receiving process to the moment the pallet is placed in its designated storage location.
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What needs to be sent with my product?
Send a detailed packing slip. Merchant name, product name, quantity, and lot numbers should all be included in the packing slip to make the receiving process run as smoothly as possible. If applicable, state one each box the quantities shipped within that box.
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Are my products required to have a barcode/label?
Send a detailed packing slip. Merchant name, product name, quantity, and lot numbers should all be included in the packing slip to make the receiving process run as smoothly as possible. If applicable, state one each box the quantities shipped within that box.
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Do you have long term contracts?
Our contracts span between 3 months - 5 years
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Do you have set-up fees?
No, THL does not charge a set-up fee. There is a refundable prepayment that must be received before our team can start creating your account. The prepayment covers your storage, picking, packaging, and shipping charges, as our service is prepaid.
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What payment methods do you accept?
THL accepts credit/debit cards, wire transfers, USSD,POS, and Cheque payments.
How long until there is a tracking number for my customer?
Once the items are shipped, tracking numbers will be available on the THL-OMS
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What services are included in your fulfilment fees?
Our Fulfillment Fee encompasses all of the services that we provide for every order, including; Receiving, storage, pick&Pack, Shipping, returns management (Where necessary)
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Kindly explain THL monthly minimum spend?
THL total monthly billing includes all fees --- receiving, storage, fulfillment, product picking, packaging and shipping fees.
Order Fulfilment & Inventory Management
Effective utilization of modern business operations to drive overall operational efficiency
global product distribution
Connecting products with people, one doorstep at a time
flexible storage
Adapting to your needs, one space at a time
consolidation
Bringing it all together for greater efficiency.
consulting
Guiding businesses toward success through expert insights
Safe package
Optimized Operations
Low Cost Shipping
24/7 Support
